Shipping Policy
FREE SHIPPING for orders $100+!
Please allow 3-4 business days for shipping on all in stock purchases.
If a specific clothing item or accessory is a preorder, the turn around time will be listed in the description.
Please note, Heathered Rose is NOT responsible for lost/stolen products by service carriers. Please submit a claim through USPS/UPS.
Due to COVID-19, shipping times may be delayed. We appreciate you patience and understanding!
Refund Policy
• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.
• Store Credits- Eligible on non-final sale items when postmarked within 14 days of being delivered. Must have attached tags, no stains/marks on item, or odor. Store credits will be sent to the email associated with the order that was provided at checkout.
• Size Exchanges- Once your item(s) have been returned to Heathered Rose Boutique headquarters, we will process and ship your size exchange with no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges.
The Following Items DO NOT Qualify For a Return of Any Kind:
- Flash sale items
- Single sale items
- Jewelry
- Sunglasses
- Bodysuits
- Hair accessories
- Hats
Cancellation / Return / Exchange Policy
We want you to have the best shopping experience with us here at Heathered Rose Boutique! We understand things happen and items need to be sent back. Because of this, we will do our best to help if you are not completely satisfied with your order. We would be happy to help you find another item or accessory you love!
We ask that you please look over your order as soon as you receive it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery.
• Size Exchanges- Once your item(s) have been returned to Heathered Rose Boutique headquarters, we will process and ship your size exchange with no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.